Warranty

Medcore Direct 2-Year Limited Warranty

Coverage: Medcore Direct 2-Year Limited Warranty, voluntarily provided by the manufacturer, offers coverage for defects in materials and workmanship for a duration of 2 year from the original purchase date. This warranty specifically applies to Sliverfox branded products and serves to supplement consumer law rights.

Customer Assistance: In the event of experiencing a defect during this period, customers are encouraged to reach out to Medcore Direct for assistance. Our dedicated team will provide guidance and support to resolve the issue promptly.

Available Options: Medcore Direct offers several options to address defects covered under this warranty:

• Replacement Parts: Customers may receive replacement parts at no additional cost.
• Exchange: Defective parts can be exchanged for alternatives with equivalent functionality.
• Refund: Customers have the option to receive a refund equivalent to the replacement price of the parts.

Exclusions: It's important to note that certain conditions are excluded from warranty coverage:

• Normal Wear and Tear: Routine wear and tear from regular use are not covered.
• Consumable Parts: Consumable parts such as batteries are excluded.
• Damage from Abuse or Unauthorized Repairs: Any damage resulting from abuse or unauthorized repairs is not covered.
• Consequential Damages: Damages beyond the product itself are not covered under this warranty.
• Labor Costs: Labor costs associated with repairs or replacements are excluded after one year from the date of shipping.

Additional Warranty Details:

• Malfunction and Manufacturer's Defects Only: The warranty specifically covers malfunction and manufacturer's defects.
• Void Conditions: The warranty becomes void if the equipment is damaged due to improper use.
• Defects Discovered Upon Delivery: Defects discovered upon delivery must meet specific conditions for warranty coverage.
• Return Authorization: A return authorization number must be obtained from Medcore Direct before returning the product.
• Restocking Charge: Customers are subject to a restocking charge of twenty-five percent of the invoice price for returns.
• Images and Substitutions: Images may not precisely match items, and substitutes may be provided without refunds.
• Reporting Shipping Damage: Any shipping damage must be reported within 24 hours of delivery to Medcore Direct LLC.

Contact Information: For warranty claims and inquiries, please contact Medcore Direct at: Phone: 888-323-1927 Email: info@medcoredirect.com

We are committed to ensuring customer satisfaction and providing reliable support for all Medcore Direct products covered under this warranty.